Overview
At RME Medical, we are committed to operating with integrity and responsibility in everything we do. We aim to build a culture where ethical choices, teamwork, and accountability are expected at every level of the organization. Earning and keeping the trust of employees, affiliates, providers, and clients is central to our long-term success.
We also work to ensure clients understand our role. RME Medical is a neutral third-party medical coordination company focused on helping clients obtain thorough, accurate Disability Benefits Questionnaires (DBQs) from independent licensed medical professionals. Because our reputation depends on doing the right thing, we take compliance and ethical conduct seriously across all operations.
To support ethical decision-making, we maintain a company-wide compliance program that provides guidance, training, and resources for employees at all levels. We encourage questions and reporting, and we follow up on concerns promptly and appropriately.
RME Medical adheres to applicable laws and regulations governing VA-related benefits processes. We do not solicit, contract for, charge, or receive fees for preparing, presenting, or prosecuting VA benefit claims, directly or indirectly. We remain focused on delivering reliable medical coordination services while respecting the integrity of the VA claims process.
We expect ethical behavior every day, not just in policy statements. By holding ourselves to high standards, we protect our stakeholders and the communities we serve.
Medical Coordination Services for Veterans
RME Medical’s role is limited to coordinating connections between veterans and independent, licensed medical professionals who prepare DBQs. We follow applicable federal requirements governing assistance connected to VA benefits. RME Medical does not prepare, file, present, or prosecute VA benefits claims, including initial filings, higher-level reviews, supplemental claims, or appeals to the Board of Veterans’ Appeals. Our services are limited to medical coordination and documentation support relevant to the VA adjudication process.
Our Approach
Connecting Veterans with Qualified Professionals: RME Medical operates as a neutral medical coordination company, connecting veterans with private licensed clinicians who can complete detailed DBQs and document symptoms and conditions appropriately.
Transparent Pricing: We use clear, flat-fee pricing for our coordination services, reflecting the work involved in obtaining timely, thorough medical documentation.
Quality and Neutrality: We focus on objective, high-quality DBQs and do not promise or imply any specific VA outcome.
Non-Contingent Fees: Our fees, and payments to clinics or providers, are not tied to claim outcomes and are not taken from a veteran’s back pay.
Respect for Privacy: We do not access, assist with, or monitor eBenefits accounts, and we never request eBenefits login credentials or bank account information.
Code of Conduct
RME Medical’s Code of Conduct sets expectations for lawful, ethical, and respectful behavior across the organization and applies to all associated individuals and affiliated entities. It supports a workplace culture grounded in trust, accountability, and sound judgment, and it guides how we operate with clients, regulators, and one another.
The essential principles covered include:
Ensuring Compliance: We follow applicable laws and regulations and promote ethical decision-making throughout the organization.
Encouraging Open Communicaton: We support a speak-up culture where questions and concerns are welcomed and addressed.
Combating Corruption and Bribery: We prohibit and actively guard against bribery, corruption, and improper influence.
Non-Retaliation: We do not tolerate retaliation against anyone who raises concerns in good faith.
Avoiding Conflicts of Interest: We avoid situations that could compromise, or appear to compromise, objective judgment.
Promoting Fair Competition: We compete fairly and do not participate in conduct that improperly restricts trade.
Maintaining Privacy and Confidentiality: We safeguard sensitive information and respect privacy obligations.
Ensuring Accurate Business Records: We keep complete, accurate, and reliable business records.
Celebrating Diversity and Addressing Discrimination: We promote inclusion and do not tolerate discrimination or harassment.
Health and Safety: We prioritize safe practices that protect employees, customers, and communities.
By following these principles, RME Medical supports a culture of integrity, trust, and responsible service.